Lead in Omnichannel

WHAT DID WE ACHIEVE TOGETHER?

Serve our customers no matter how they choose to shop, sometimes in our stores and sometimes through our eCommerce platforms.

72%

growth in Extended
Assortment SKUs

~1,000

units with
On Demand service

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We are the ideal choice for our customers, who are looking for a wide variety of products and services as they want them, where they want them and when they want them, in an easy and simple way at the best price, in a seamless shopping experience.

ECOMMERCE AND INNOVATIONS

This year we invested in three catalysts to continue strengthening our eCommerce growth: technology, supply chain and talent.

Our eCommerce sales grew 17%, with GMV increasing 19%

We have focused on building a sustainable business, achieving a 67% two-year stacked growth and 340% in a three-yearstacked basis

Our customers are appreciating what we do, and their satisfaction was reflected in a 470 bps increase in the NPS (Net Promoter Score)

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In 2022,
On Demand NPS increased by

560 bps

compared to last year

WE EXPANDED ON DEMAND

We improved our customers’ shopping experience, with faster and more efficient deliveries, while generating fewer emissions into the atmosphere; all thanks to the scale of our omnichannel infrastructure and investments that allow us to keep moving in the right direction.

Our advantage is having more than 2,800 stores, of which ~1,000 are capable of providing this service in more than 200 cities.

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WE ACCELERATED THE GROWTH
OF OUR EXTENDED ASSORTMENT

We want our customers to enjoy a wider variety of products; that is why our extended assortment gives them the opportunity to access more products and decide more easily which one suits their needs.

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