ES
Learn more

Be the most trusted
omnichannel chain

Our customers/members
are always first

+26,650,000
surveys conducted to customers and members
across the region
We grew our
Net Promoter Score (NPS)
in all formats throughout Mexico
We increased general satisfaction
of our Sam’s Club members

Encouraging
healthier choices

Gluten free
1-4
Sugar free
1-5
Low sodium
1-5Kosher
1-6
Free of trans fat
1-7
Cage free
The Campaign was launched in Costa Rica where several
Health Stations where installed to guied our customers on healthy habits

Respect for
the environment

We reduced our emissions by 5% versus 2015

1 billion pesos invested in
sustainable initiatives

70.2% of waste generated
is recycled or reused


Climate change
mitigation

2025 Priorities

18%GHG emission reduction *
*Science-based goal
Energy intensity reduce by25%kWh/m2
(2020 goal / 2010 baseline)

2018 Results

Energy saving of 51,132 GJvs. 2017
Energy from renewable sources used by84%of stores in Mexico
chart-2-en

Fueling a
circular economy

2025 Priorities

Zero
waste generation**In accordance with The Zero Waste International Alliance definition
Reduce
50%
food waste (2016 baseline)

2018 Results

74%
Compliance with our zero
waste generation goal Mexico
50%
in Central America

Sustainable sourcing

2025 Priorities

Zero
deforestation in our supply chain resulting from the use of palm oil and paper
(2020 goal)
100%
in Our Brand products*
*Packages developed by our suppliers

2018 Results

2,757
Products with minor
environmental impact
Zero deforestation
We start the implementation of a supply policy of products made from pulp and paper from
sustainable sources

Responsible
Supply Chain

49,585 suppliersin the region

93% of merchandise
sold in Mexico is
purchased in the country

90% of the merchandise
sold in Central America is
purchased in the region

87% of our self-service
suppliers are
SMEs in Mexico

Promoting responsible
sourcing practices

Among other topics,our Standards for Suppliers
require from themy las personas que los abastecenand those who supply to them, to:

Mesa de trabajo 2

Comply with the law

Mesa de trabajo 2

Be transparent

1-10

Not use Forced or
underage labor

1-11

Maintain a fair process for making employment
decisions

Mesa de trabajo 3

Comply withall applicable laws and agreements regarding compensation and
working hours.

1-13

Recognize freedom of association and collective bargaining

1-14

Provide a safe work environment

Supply Chain
Development

We operate different development platforms based on the nature of those producers who are focused on sustainability in order for them to have access as suppliers, permanence and growth in the Company, and in other markets.

Tierra Fértil
(Fertile Soil)

This program supports direct sourcing in Central America benefiting 560 small and middle-sized agribusiness, impacting some 4,023 Central American families.

560small
farmers

4,023families benefited

95%growers are
women

representing17%of our produce and
herb suppliers

776MXN millionin purchases

Representing20%of produce and grains sold in our stores in
Central America

Small Producer

12,809 producers are being developed

4,106 women supported

2,352 direct jobs created

We have impacted producers in 21 states throughout Mexico

Building
strong communities

+2.4 million beneficiaries impacted
in the region

144NGOs partnering with the
company to maximize the
impact and scope of social
programs

+1,261 million pesos were channeled
through social impact
programs

Food Bank
support

1-15
Stores, clubs, offices, Distribution Centers
1-16
Donations for over 34,120 food tons
1-17
112 Food Banks supported
1-18
Distribution
network
1-19
1,152,381 beneficiaries a month

Volunteerism

We foster citizenship and commitment
tocommunities
among our associates
93,405 volunteer participations
2,110 activities carried out to
improve public spaces of
the communities

Assistance during
natural disasters

61.2 tons of products channeled from Mexico help victims
of disasters
22,260 22,260beneficiaries

Ethics and
Compliance

135,573associates trained
in anti-corruption

We are committed to doing what is right and acting with integrity in everything we do. It is a fundamental part of who we are and the foundations over which we build our success.

+94,470 horas of training on our
Statement of Ethics

14 areasof
Ethics and Compliance:
1-20

Anti-corruption

135,573associates trained
in anti-corruption
1-21

Antitrust

As part of our main controls to achieve this purpose, we have put in place guidelines and rules of behavior, as well as campaigns for Merchandising areas to ensure that negotiations and/or any other kind of contact with suppliers or competitors comply with regulations regarding antitrust matters.
1-22

Trade

Aimed at complying with all requirements of foreign trade regulations regarding imports and exports of the company to ensure securement of permits and certifications, as well as customs duties payment stemming from any foreign trade transaction.
1-23

Licenses & Permits

The GLM (Global License Management System) manages the over 20,000 licenses needed to build and operate our units; this allows us to reduce expiration risks, enables end-to-end traceability of a license, including applications and payment monitoring of fees for handling such applications.
1-24

Responsible Sourcing

Walmart is
committed to working with suppliers and other stakeholders to make the global value chain more responsible, and the foundation of our Responsible Sourcing program is our Standards for Suppliers.
1-25

Environmental

Making sure
that our company meets applicable regulations throughout all business operations, from the prospecting, design and building of new units, to running them.
1-26

Anti-Money Laundering

We have
policies, procedures, guidelines, controls, etc. in place in order to prevent and detect any event or transaction involving illegal origin resources and prevent criminal organizations from using the company as a means to commit this crime.
1-27

Privacy

We have mechanisms
available so that personal data owners smake informed decisions on its use, as well as the means used to exercise their rights of access, rectification, cancellation and objection (ARCO rights)
1-28

Consumer Protection

This program
seeks to ensure that our customers and members receive clear and proper information regarding the goods we carry, in order to contribute to the best shopping decision process through controls that guarantee promotions, prices, labeling and features of our goods.
1-29

Labor & Employment

Our goal
is to provide our associates with all rights provided by labor regulations regarding wages and compensations, benefits, and fair, equal, egalitarian and inclusive treatment. We pursue this goal in order to generate a positive labor environment, thus becoming a company that respects all our associate and third party rights, within our work centers.
1-32

Food Safety

Our mission
is to offer our customers affordable prices and, at the same time, continuously raise the bar for food quality and safety.
1-33

Product Safety

Our goal
is to comply with safety and regulations for products, cosmetics, consumables, apparel, footwear and general merchandise sold by the company, in order to ensure product safety for our customers. We have a monitoring protocol in place for high-risk products in our stores and clubs.