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Shared Value
creation model

We aspire to create Shared Value
by building a business that benefits all our
making us the most trusted omnichannel chain and one of which they can feel very proud.

Shared Value
creation model

We want to use our size for good

A company of our size -with over 234,000 associates, millions of customers, over 49,000 suppliers, and presence in 648 cities throughout the region- has the opportunity and responsibility to achieve a significant contribution to sustainable development. This is why we believe in our approach: Shared Value. The Corporate Responsibility principle is guaranteeing sustainable growth for the company and ensuring our daily actions enhance environmental, social and governance aspects related to our operations.

+49,000 suppliers
+234,000 associates
Presence in 648 cities in the region
2,229 billion transactions*
*transactions = purchase tickets

Materiality analysis

As an omnichannel chain, our company depends on the direct and frequent engagement with our stakeholders, whom we consider a key factor for the accomplishment of our business strategies.

With respect to environmental, social and governance (ESG) issues, we have engaged our stakeholders in continuous, intense and formal dialogs, using a number of mechanisms and updating our materiality. Stakeholder perspective and feedback improve the relevance and effectiveness of our operations, services, products, and initiatives. For that end, we conducted our first materiality analysis in 2009, updating it periodically, being the last one this year.

We conducted our first materiality analysis in 2009, updating it periodically.

This year, as a result of a constant change in our
environment and aimed at aligning our
Corporate Responsibility Strategy to the economic, social and environmental context where we operate, we prepared, jointly with an external consultant, a new materiality analysis,
which included the following aspects:


The channels used to dialogue with our stakeholders

12 focus groups

  • 1 for store and operations associates

  • 1 for NGOs

  • 1 for suppliers

  • 1 for opinion leaders

  • 8 for customers from different formats

Deep dives with our institutional investors.

On-line surveys for associates, customers and suppliers

Materiality Matrix

  • Pilars

  • ESG

  • Relevance

This solid materiality analysis process
helped us to:

Identify priority subjects
for the company

Identify priority subjects for
each of our stakeholders

Identify risks and

Define and implement action
contributing to improve our

With all the above mentioned, we validated our strategy articulating three major pillars: environmental, social and governance (ESG) and a set of related priorities, commitments and goals. Our approach to ESG issues goes beyond minimizing our footprint or mitigating risks. We have taken a more assertive approach towards: inspiring collective action to transform the retail sector towards environmental, social and economic sustainability.

Classification of material topics in ESG

Our priorities are based on:

Relevance to Walmart’s purpose, key categories and market conditions.

Shared value: potential impact on our business and society based on our analysis and the importance to our stakeholders.

Walmart’s ability to make the difference Through our strengths such as our 234,000 associates across the region, supplier relationships, expertise in food, groceries and other categories, 3,249 units, and capabilities such as logistics and technology.

Walmart’s ESG priorities help us focus on the most salient opportunities inherent in shared value creation. Our commitments and goals help us aim high, be accountable and move at the right pace.

Continuous improvement process

When we make a public commitment, our top management is always involved and following up on it. This drives actions for our business, standards, programs, practices and metrics, including the annual publication of our financial and corporate responsibility report.

In this report, you will find a summary of our aspirations, programs and the progress ofour priority areas. We welcome your feedback and collective action to help accelerate progress.