ENABLERS
CUSTOMER FIRST
our strategy is based
on and empowered
by our enablers
32
Distribution Centers
21 Mexico
11 Central America
237,605
associates

ENABLERS


We have four enablers that help us execute and enhance our strategy with a focus on customer centricity, the strength of our supply chain, the use of technology and data, and the best talent.

CUSTOMER
CENTRICITY

Our goal is to earn our customers’ loyalty and trust by focusing on increasing our NPS (Net Promoter Score), improving price perception, increasing our brand value, and fostering product adoption.

Our customers’ loyalty and trust contributes to building a more efficient, profitable and sustainable business.


8,586,867
customer shopping experience Index surveys throughout the region

SUPPLY
CHAIN


Our impact lies in driving a forward-thinking operation connected to the business transformation, prioritizing digitalization and productivity.
The strength of our robust distribution network lies in our more than 3,900 stores, leveraging the omnichannel capabilities of Distribution Centers and physical stores, and backed by middle- and last-mile infrastructure.

+1,500 million
boxes moved annually
The strength of our robust distribution network lies in our more than 3,900 stores, leveraging the omnichannel capabilities of Distribution Centers and physical stores, and backed by middle- and last-mile infrastructure.

TECHNOLOGY

We use technology to support our strategy, accelerate growth, and facilitate business decisions that streamline our operations. We drive infrastructure modernization and invest continuously in initiatives, programs, and projects to create new, more efficient, and secure capabilities that satisfy the company’s requirements in terms of innovation and technology.
170 million
pesos saved annually by reinforce our technological infrastructure
Walmart is a people led, tech powered omnichannel retailer, dedicated to helping people save money and live better.

BEST
TALENT

At Walmart de México y Centroamérica, the talent of our associates is a key enabler for success of our company. Therefore we create opportunities for development that contributes to improving their quality of life.
331,353
associates trained
Everyday we seek to encourage belonging, diversity, equity and inclusion, in an environment where each associate can be, grow and belong.


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2023 REPORT
© 2023 Walmart México y Centroamérica
Diseño: generadorestudio.com