For all our actions, we are always committed with honesty, ethics and transparency
ETHICS AND COMPLIANCE
The challenges we faced in 2020 compelled us to focus, more than ever before, on taking care of our customers and associates. We transformed the Ethics and Compliance program to ensure that our units were safe spaces and complied with all necessary guidelines to continue operating.
The Ethics and Compliance program is composed by the following topics:
HEALTH AND SAFETY
In addition to the health measures and protocols for COVID-19 previously mentioned, we focus in continuous implementation of actions that allow us to meet our mission of being the safest company to shop and work, with our Zero Accidents initiative
Reduction of associate accidents in store in Central America
Reduction of customer accidents in Central America
Reduction of customer accidents in Mexico
Reduction of associate accidents in store in Mexico
Reduction of associate accidents in our DCs in Mexico
*OSHA factor = Disabling Accidents/Hours Worked **Ticket factor = Accidents/Million tickets
Annual training for our associates: In 2020, we gave over 116 thousand hours of training in our Statement of Ethics for our operations and staff associates, covering 87.7% and 98.4%, respectively, in Mexico; and 93% and 96.5% in Central America.
406 suppliers in Mexico and 216 in Central America completed or renewed their anti-corruption training in 2020
200,556 associates in México y 17,411 in Central America completed anti-corruption training
We had no confirmed incidents in 2020 on the violation of privacy or leaking of customer data in Mexico
While conducting all business activities, from the forecasting, design and construction of new units to the operation of the same, we strictly adhere to all applicable regulatory and environmental obligations. Environmental Compliance is in charge of leading the Environmental Compliance Program for all areas and business units belonging to Walmart Mexico, with the purpose of meeting obligations regarding environmental impact, hazardous and non-hazardous waste generation, wastewater quality, and greenhouse gas emissions.
HEALTH AND WELLNESS
With the purpose of continuing to guarantee the optimum operation of our pharmacies and doctor’s offices, Health and Wellness, jointly with Operations is in charge of supervising full compliance with all legal requirements and market best practices.
Regulatory controls to be followed are also established and implemented, validating that all products sold in our units have the proper quality and distribution.
PREVENTION OF MONEY LAUNDERING
The following are among the primary measures used to prevent money laundering:
Technological tools that serve to monitor, analyze and report risk-based potentially unusual operations
Training for associates so they may learn to identify and report warning signs on possible operations involving illicitly-obtained resources
Official reporting channels available to associates and third parties to report unusual activities
Monitoring of our financial services to prevent and detect operations with illicitly- obtained resource
LICENSES AND PERMITS
In order to be able to build and operate our units, in 2020 we needed over 29,000 licenses. Our Global Licensing Management system -GLM- facilitates managing and following up on these licenses to reduce the risk of expiration and to provide traceability to licenses throughout the whole cycle, including monitoring the payment of processing fees.
Another of our obligations is to guarantee product safety for any item sold to our customers from cosmetics, apparel, footwear, to general merchandise. We ensure compliance with established safety, regulations, and quality.
LABOR AND EMPLOYMENT
The following policies, among others, help to fulfill this responsibility:
Policy on Scheduling and Posting Work Shifts: We guarantee our associates their rights, pursuant to all labor laws governing work shifts and quality of life
Policy on Harassment and Discrimination Prevention: We guarantee no differentiation in treatment due to gender, age, religion, sexual preference, or political ideology of our associates, in addition to the prevention of harassment
Through our trade program we make sure that the importing and exporting of company merchandise complies with all applicable laws and regulations; likewise, we ensure the proper obtainment of permits, certifications, and the payment of corresponding duties for these operations.
As part of this program, our import process maintains a safe and protected chain of supply, in addition to making sure Walmart neither engages in business nor markets any products from those countries sanctioned by the Office of Foreign Assets control -OFAC.
All commercial areas and certain staff areas of the company received training last year in antitrust issues, with the purpose of familiarizing them with possible scenarios that may emerge, and the principles applicable to each one, obtaining a score of 96%. In separate sessions, Vice Presidents and Top Management were equally trained, obtaining a score of 100%.