Our Business

THE PURPOSE:

to help
people to
live better

AT WALMART DE MÉXICO Y CENTROAMÉRICA WE WORK EVERYDAY WITH THE PURPOSE OF HELPING PEOPLE SAVE MONEY AND LIVE BETTER

 

MESSAGE FROM THE CHAIRMAN OF THE BOARD OF DIRECTORS AND FROM THE PRESIDENT AND CHIEF EXECUTIVE OFFICER

2020 was a year, unlike any other, that tested our capacity for resilience and innovation. We are honored to bear witness to the response given by our great Walmart family in Mexico and Central America, in light of the crisis caused by the pandemic. Their efforts and empathy were fundamental to get ahead more strengthened than ever.
+ Read message

Enrique Ostalé

President of the Board of Directors Walmart de México y Centroamérica

Watch video

Guilherme Loureiro

President and Chief Executive Officer Walmart de México y Centroamérica

Watch video

Economic and Financial 1

701.7 billion
revenue +8.5% Gr.*

10.7%
EBITDA margin +6.2% Gr.*

64.8 billion
cash generation +1.62% Gr.*

16.7 billion
invested in high return projects

Omnicanal 2

171% eCommerce sales growth

164% GMV growth

586 stores offering
On Demand (same-day delivery)

1,349
pickup locations

Walmart

Social

41,186
suppliers in the region

93% of goods sold in Mexico
are purchased in the country

88% of goods sold in Central
America are purchased in the region

1,770 million pesos channeled
through social impact programs1

Environment

71.5% progress in our zero waste goal1

3,443 products with improvements
to reduce their environmental impact2

80% of our stores are supplied with
renewable energy2

63% of energy consumption
is supplied from renewable sources1

Corporate Governance

-15% associates
accidents in Mexico

+116,000 training hours
on our Statement of Ethics1

-22% associates
accidents in Central America

50% board members are independent

Gr.* Growth vs 2019 1 Mexico y Central America 2 Mexico

OUR HISTORY

Running our business for more than 60 years, has taught us how to achieve results, even in challenging situations.
Nuestra Historia
Nuestro modelo de negocio

BUSINESS
MODEL

Our customers are always at the center of all our decisions, which is why we aim to provide a seamless shopping experience. We built the capabilities needed to deliver value to all our stakeholders.

Customer-centric: We place our customers at the center of our decisions with the purpose of helping them save money and live better.

Seamless shopping experience: Our customers can shop in our stores or via our digital platforms, easily, without friction and with the same benefits.

Capabilities: The key resources that distinguish us, enabling us to fulfill our customer value proposition and deliver value to our stakeholders.

Our way of working: The transformation in how we work is related to an ongoing process of evolution towards being an agile organization.

Stakeholders: We seek to consistently deliver value to our customers, associates, shareholders, communities, partners, suppliers and the planet.

Walmart

SHARED VALUE:
OUR ESG APPROACH

(Environmental, Social and Governance)

Walmart’s purpose is to save people money to help them live better. We help families find solutions that make their busy lives easier by providing them convenient access to affordable food items and other products around the world, while also generating economic opportunities and seeking to improve social and environmental sustainability to strengthen local communities.

Walmart
Despite having been a year full of challenges, we maintained our responsibility to sustainability, our communities, and the planet. We aspire to create Shared Value.

Generating Shared Value for our stakeholders

The value of our business increases as we approach important needs for society and in this way we contribute to society’s transformation.

For Walmart de México y Centroamérica, Shared Value implies creating economic, environmental and social value for all our stakeholders. This creation of value increases company competitiveness, while also contributing to improve the social and economic conditions for those with whom we relate.

To achieve this virtuous cycle between Walmart and our stakeholders, we have the firm commitment of our leaders to develop competencies and new forms of expertise, maintaining continuous dialog with our stakeholders and always taking their needs into account.

Walmart
Walmart
Customers

Convenient access to affordable, trustable and sustainable products and services

Walmart
Shareholders

Superior long-term returns through financial and ESG leadership

Walmart
Suppliers

Access to markets and ability to accelerate supply chain sustainability

Walmart
Associates

Opportunity for good jobs and growth

Walmart
Communities

Resources to build stronger, more inclusive communities

Walmart
Planet

Leadership on renewable energy, waste and sustainability

Walmart
Business partners

Strategic alliances for strengthening ecosystems

Customers

6 million
customers served daily1

586 stores offering
same-day delivery in Mexico

+170 bps
improvement NPS2

Communities

+34,400
tons of food donated1

+50bps increase in price gap
in Mexico

130 million
pesos for COVID-19 Temporary Unit2

Shareholders

30.9 billion
pesos returned in dividends

6years outpacing the market
growth in Mexico

12% stock price appreciation
during the last two years

 

Walmart

Associates1

11,500
women promoted

+4,400
associates with disabilities +193% vs 2019

38%
executive positions filled by women

Suppliers2

+420 entrepreneurs developed
with Walmart Reemprende Digital

92% PyMEs of our self-service suppliers are SMEs2

418 million
pesos in purchases from small farmers

Planet

75.7%
progress in the Zero Waste goal in Mexico

12
recycling centers installed in Mexico

93%
of palm oil comes from certified sustainable sources

Business Partners

100% rent payment waived,for two months for 56% of tenant base (micro and small) in Mexico

7-day payment term for our micro and small suppliers

COVID-19 we were involved in the creation of Guide for order purchases and deliveries during the pandemic in Mexico

1 Mexico y Central America 2 Mexico

SHARED VALUE MODEL

As a company with 231,271 associates, over 2 billion customers, 41,186 suppliers, and present in 685 cities throughout the region, we can and must contribute significantly to sustainable development, therefore our reason for believing in our Shared Value approach.

Our company is based on values and is led ethically, and our decisions and leadership are always guided by our principles.

Our actions are in line with our purpose of saving our customers time and money to help them live better, with the vision of contributing towards improving the quality of life of the families in the region. This is achieved by our way of working, in conjunction with our stakeholders.

Together we generate Shared Value for society and the planet to increase the potential of economic, environmental and social value.

Building this virtuous cycle leads us to being the most reliable omnichannel of which all of us can be very proud.

Modelo de valor compartido

ESG PRIORITIES

In maximizing Shared Value, our goal is not only to lead a profitable omnichannel business, but to also perform large scale and long-lasting enhancements to the most outstanding ecosystems of our business.

We have the unique ability of making a difference through our strengths, with an important role played by all our associates in the region; our supplier relations; our expertise in food, food products and other categories; our units; our responsibility to the environment; and our logistics and technological capacities.

We determine our ESG priorities in terms of the importance each subject has for our company purpose, the categories we manage, and our key markets, in addition to the capability our company has to effect change and underscore the right measure of importance of each subject for our customers and stakeholders.

These priorities are founded on valuable information supplied by our stakeholders. In 2018, we performed our Materiality Analysis, whose results help in:

PRIORIDADES ASG
Walmart

Identifying subjects of
priority for the company

Walmart

Identifying subjects of importance for each of our stakeholder groups

Walmart

Identifying risks 3 and opportunities

Walmart

Defining and implementing action plans that lead to enhancing our performance

In light of the changes produced by the pandemic, we decided to perform a new materiality analysis for 2021

In line with our strategic approach and those subjects considered essential for our stakeholders, we have defined three strategic pillars for our company. We update our strategy through continuous improvement process and inform all our shareholder of our commitments, progress, and challenges:

Valor compartido
The Global Compact

UN GLOBAL COMPACT

We are signatories of the UN Global Compact since 2019, fully incorporating sustainability into our business strategy. Moreover, it provides us with the proper framework to reinforce our long-term commitment to commercial, responsible, and ethical practices.

Walmart
Walmart
We work to reinforce our commitment to responsible operation, in keeping with the 10 principles of the UN Global Compact, and to making strategic decisions towards achieving the UN Sustainable Development Goals (SDGs)

CONTRIBUTING
TO THE UN SDGs

In light of Agenda 2030, as of 2020 we have incorporated indicators with historical data on each of the SDGs, with the purpose of reporting our progress annually and detecting where the major expectations, risks and opportunities for the company lie, also including areas where we are achieving a more significant contribution.

Click here to obtain further information on our contribution to the SDGs and the results we have achieved from 2017 - 2020

SDG 2017-2020 CONTRIBUTION REPORT

Click on the three pillar to see our efforts regarding the UN Global Compact

Our priority SDGs

GOOD HEALTH AND WELL-BEING

We are part of the Consumer Goods Forum, and in alliance with other companies, we launched two initiatives in our stores in Mexico and Central America: "Mexico Ponte Bien" and "Dale un Giro Saludable a tu Vida", which are aimed at providing more information and helping our consumers make decisions that favor their health.

SDG 3 Report SDG 2017-2020 CONTRIBUTION REPORT

GENDER EQUALITY

At Walmart, talent has no gender. One of our fundamental priorities has been to work on gender equality. We have focused on reinforcing processes that minimize gaps and at the same time position the Walmart Culture.

SDG 5 Report SDG 2017-2020 CONTRIBUTION REPORT

DECENT WORK AND ECONOMIC GROWTH

We are the main private employer in the region. We work every day on improving our value proposition for our associates, what we call PRODI, the letters of which describe the five promises that encompass and represent the benefits of working in Walmart.

SDG 8 Report SDG 2017-2020 CONTRIBUTION REPORT

RESPONSIBLE CONSUMPTION AND PRODUCTION

Contribute to creating a circular economy avoiding the generation of waste, reducing the use of natural resources and taking advantage of materials in new value cycles. We are parties to the Global Plastics Declaration promoted by the Ellen MacArthur Foundation.

SDG 12 Report SDG 2017-2020 CONTRIBUTION REPORT

Climate Action

We are aligned with Walmart Inc.'s goal of reducing greenhouse gas emissions by 2025 and we seek to do so alongside our suppliers with the "Gigaton" program. It seeks to eliminate one billion tons of GHG emissions in Walmart Inc.'s global supply chains.

SDG 13 REPORT SDG 2017-2020 CONTRIBUTION REPORT

Our SDG contribution

NO PORVERTY

We provide access to quality, low-priced products to remote communities. Through the Bodega Aurrera, Mi Bodega, and Bodega Aurrera Express formats, Walmart reaches remote areas with low population density.

SDG 1 Report SDG 2017-2020 CONTRIBUTION REPORT

ZERO HUNGER

We have a permanent food donation program through a food bank network that we support in infrastructure and training, covering the six countries where we operate.

SDG 2 Report SDG 2017-2020 CONTRIBUTION REPORT

QUALITY EDUCATION

We have academies to support our associates’ development, where they acquire specialized knowledge that will help them develop skills and advance in their professional career.

SDG 4 Report SDG 2017-2020 CONTRIBUTION REPORT

CLEAN WATER AND SANITATION

We understand that water is an increasingly scarce resource. That is why we seek to make the most of it. All of our big format stores are built with a wastewater treatment plant.

SDG 6 Report SDG 2017-2020 CONTRIBUTION REPORT

AFFORDABLE AND CLEAN ENERGY

We take advantage of the enormous geographic potential offered by the region in which we operate, which allows us to set ourselves the goal of supplying our operation with 100% energy from renewable sources. 63% of our energy consumption comes from wind, water, and solar sources.

SDG 7 Report SDG 2017-2020 CONTRIBUTION REPORT

INDUSTRY, INNOVATION AND INFRASTRUCTURE

In order for our business to operate optimally, we invest in the modernization and expansion of our logistics network. We built new Distribution Centers equipped with state-of-the-art technology, which allows us to increase productivity and strengthen the country's logistics infrastructure.

SDG 9 Report SDG 2017-2020 CONTRIBUTION REPORT

REDUCED INEQUALITIES

We operate in six countries within a region with marked inequalities, which is why we have diversity and inclusion policies that allow us to be aware of the gaps and the need to create policies to limit them.

SDG 10 Report SDG 2017-2020 CONTRIBUTION REPORT

Sustainable cities and communities

Through the Zero Waste program we seek to reduce waste generation and find mechanisms to prevent it from reaching landfills. In partnership with Socialab, the seventh edition of the Sustainable Innovation Award was held, which consisted of rewarding the best projects that benefit and care for the environment.

SDG 11 Report SDG 2017-2020 CONTRIBUTION REPORT

LIFE BELOW WATER

We have a purchasing policy in which we commit that, by the year 2025, all fish and seafood, fresh and frozen, as well as canned tuna must come from certified sustainable sources or with a fisheries improvement project in place.

SDG 14 Report SDG 2017-2020 CONTRIBUTION REPORT

LIFE ON LAND

We are committed to achieving zero deforestation in the palm oil and paper/pulp supply chain for our brand products.

SDG 15 Report SDG 2017-2020 CONTRIBUTION REPORT

PEACE, JUSTICE AND STRONG INSTITUTIONS

Respect for the individual is one of our fundamental values and the guiding principle of everything we do. We firmly believe that respect is the main foundation of peace, equality, and justice.

SDG 16 Report SDG 2017-2020 CONTRIBUTION REPORT

PARTNERSHIPS FOR THE GOALS

We have alliances with suppliers under the concept of extended responsibility in the care of the environment, among which our recycling and post-consumption collection programs stand out, such as: Recicla la lata, Biobox, Allen.

SDG 17 Report SDG 2017-2020 CONTRIBUTION REPORT

Our SDG contribution

GOOD HEALTH AND WELL-BEING

We are part of the Consumer Goods Forum, and in alliance with other companies, we launched two initiatives in our stores in Mexico and Central America: "Mexico Ponte Bien" and "Dale un Giro Saludable a tu Vida", which are aimed at providing more information and helping our consumers make decisions that favor their health.

SDG 3 Report SDG 2017-2020 CONTRIBUTION REPORT

GENDER EQUALITY

At Walmart, talent has no gender. One of our fundamental priorities has been to work on gender equality. We have focused on reinforcing processes that minimize gaps and at the same time position the Walmart Culture.

SDG 5 Report SDG 2017-2020 CONTRIBUTION REPORT

DECENT WORK AND ECONOMIC GROWTH

We are the main private employer in the region. We work every day on improving our value proposition for our associates, what we call PRODI, the letters of which describe the five promises that encompass and represent the benefits of working in Walmart.

SDG 8 Report SDG 2017-2020 CONTRIBUTION REPORT

RESPONSIBLE CONSUMPTION AND PRODUCTION

Contribute to creating a circular economy avoiding the generation of waste, reducing the use of natural resources and taking advantage of materials in new value cycles. We are parties to the Global Plastics Declaration promoted by the Ellen MacArthur Foundation.

SDG 12 Report SDG 2017-2020 CONTRIBUTION REPORT

Our SDG contribution

QUALITY EDUCATION

We have academies to support our associates’ development, where they acquire specialized knowledge that will help them develop skills and advance in their professional career.

SDG 4 Report SDG 2017-2020 CONTRIBUTION REPORT

INDUSTRY, INNOVATION AND INFRASTRUCTURE

In order for our business to operate optimally, we invest in the modernization and expansion of our logistics network. We built new Distribution Centers equipped with state-of-the-art technology, which allows us to increase productivity and strengthen the country's logistics infrastructure.

SDG 9 Report SDG 2017-2020 CONTRIBUTION REPORT

Sustainable cities and communities

Through the Zero Waste program we seek to reduce waste generation and find mechanisms to prevent it from reaching landfills. In partnership with Socialab, the seventh edition of the Sustainable Innovation Award was held, which consisted of rewarding the best projects that benefit and care for the environment.

SDG 11 Report SDG 2017-2020 CONTRIBUTION REPORT

PEACE, JUSTICE AND STRONG INSTITUTIONS

Respect for the individual is one of our fundamental values and the guiding principle of everything we do. We firmly believe that respect is the main foundation of peace, equality, and justice.

SDG 16 Report SDG 2017-2020 CONTRIBUTION REPORT

PARTNERSHIPS FOR THE GOALS

We have alliances with suppliers under the concept of extended responsibility in the care of the environment, among which our recycling and post-consumption collection programs stand out, such as: Recicla la lata, Biobox, Allen.

SDG 17 Report SDG 2017-2020 CONTRIBUTION REPORT
GENDER EQUALITY

At Walmart, talent has no gender. One of our fundamental priorities has been to work on gender equality. We have focused on reinforcing processes that minimize gaps and at the same time position the Walmart Culture.

GOOD HEALTH AND WELL-BEING

We are part of the Consumer Goods Forum, and in alliance with other companies, we launched two initiatives in our stores in Mexico and Central America: "Mexico Ponte Bien" and "Dale un Giro Saludable a tu Vida", which are aimed at providing more information and helping our consumers make decisions that favor their health.

DECENT WORK AND ECONOMIC GROWTH

We are the main private employer in the region. We work every day on improving our value proposition for our associates, what we call PRODI, the letters of which describe the five promises that encompass and represent the benefits of working in Walmart.

CLIMATE ACTION

We are aligned with Walmart Inc.'s goal of reducing greenhouse gas emissions by 2025 and we seek to do so alongside our suppliers with the "Gigaton" program. It seeks to eliminate one billion tons of GHG emissions in Walmart Inc.'s global supply chains.

RESPONSIBLE CONSUMPTION AND PRODUCTION

Contribute to creating a circular economy avoiding the generation of waste, reducing the use of natural resources and taking advantage of materials in new value cycles. We are parties to the Global Plastics Declaration promoted by the Ellen MacArthur Foundation.

NO PORVERTY

We provide access to quality, low-priced products to remote communities. Through the Bodega Aurrera, Mi Bodega, and Bodega Aurrera Express formats, Walmart reaches remote areas with low population density.

ZERO HUNGER

We have a permanent food donation program through a food bank network that we support in infrastructure and training, covering the six countries where we operate.

QUALITY EDUCATION

We have academies to support our associates’ development, where they acquire specialized knowledge that will help them develop skills and advance in their professional career.

CLEAN WATER AND SANITATION

We understand that water is an increasingly scarce resource. That is why we seek to make the most of it. All of our big format stores are built with a wastewater treatment plant.

AFFORDABLE AND CLEAN ENERGY

We take advantage of the enormous geographic potential offered by the region in which we operate, which allows us to set ourselves the goal of supplying our operation with 100% energy from renewable sources. 63% of our energy consumption comes from wind, water, and solar sources.

INDUSTRY, INNOVATION AND INFRASTRUCTURE

In order for our business to operate optimally, we invest in the modernization and expansion of our logistics network. We built new Distribution Centers equipped with state-of-the-art technology, which allows us to increase productivity and strengthen the country's logistics infrastructure.

SUSTAINABLE CITIES AND COMMUNITIES

We operate in six countries within a region with marked inequalities, which is why we have diversity and inclusion policies that allow us to be aware of the gaps and the need to create policies to limit them.

REDUCED INEQUALITIES

We operate in six countries within a region with marked inequalities, which is why we have diversity and inclusion policies that allow us to be aware of the gaps and the need to create policies to limit them.

LIFE BELOW WATER

We have a purchasing policy in which we commit that, by the year 2025, all fish and seafood, fresh and frozen, as well as canned tuna must come from certified sustainable sources or with a fisheries improvement project in place.

LIFE ON LAND

We are committed to achieving zero deforestation in the palm oil and paper/pulp supply chain for our brand products.

PEACE, JUSTICE AND STRONG INSTITUTIONS

Respect for the individual is one of our fundamental values and the guiding principle of everything we do. We firmly believe that respect is the main foundation of peace, equality, and justice.

PARTNERSHIPS FOR THE GOALS

We have alliances with suppliers under the concept of extended responsibility in the care of the environment, among which our recycling and post-consumption collection programs stand out, such as: Recicla la lata, Biobox, Allen.

Click on the three pillar to see our efforts regarding the UN Global Compact

Our priority SDGs

Our SDG contribution