2020 Financial and ESG Report
Message from the Chairman of the Board of Directors and from the President and Chief Executive Officer
Relevant Figures
Our History
Business Model
Shared Value
To Support All the Associates
To Serve Our Customers
To Help Each Other
Operational and Financial Management
Our Strategy
Transforming to Offer the Best Experience
Evolving our eCommerce
Innovating to Add Value
Campaigns and Communication With Our Customers
Associate Value Proposition
Our Talent
Development
Life-Work Balance
Diversity and Inclusion
Message from the Senior Vice President and Chief Financial Officer
Performance
Delivering Results
Investments
Income Statement and Balance Sheet
Priorities and Results
Mitigate Climate Change
Foster a Circular Economy
Natural Capital
Satisfied Customers and Members
Responsible and Inclusive Value Chain
Building Strong Communities
Compliance
Information Security
Risk Assessment
Human Rights
Corporate Governance
OUR BUSSINES
THE CHALLENGE MAKES US GREAT: COVID 19
INNOVATING INSIDE AND OUTSIDE THE STORE
ASSOCIATE VALUE
FINANCIAL VALUE
ENVIRONMENTAL VALUE
SOCIAL VALUE
CORPORATE GOVERNANCE
