Guaranteeing quality and food safety

Our Brands and food
product suppliers must
have GFSI certification

96% in Mexico and81%in
Central America of Our Brands
suppliers are certified in norms
acknowledged by the GFSI -Global Food Safety Initiative

196
Units have H
Certification

The Company developed the food safety system known as SPARK (Sustainable Paperless Automated Record Keeping) so these efforts may be more efficient and effective. SPARK employs electronic hand-held devices to record food temperatures. Since results are digital, the Company is able to identify trends and correct problems before they become serious. SPARK also allows for immediate training for associates using the device. For example, when an associate is measuring the temperature of any given food item, the device immediately displays the correct range of temperature.

To guarantee the protection of our customers, Central America implemented theFood Safety Champions, program so associates can choose to participate and become the champions of their areas; in addition to their daily tasks, this includes disseminating different subjects and controls on Food Safety, with the purpose of improving quality and safety standards. Likewise, online courses were made available on Cleanliness, Pest Control, and Food Safety; 100% of field associates. completed this training. During the year, the program of third-party audits was completed 100% in the subjects of Food Safety and Pest Control.

Global Food Safety Initiative

We are one of the
founders of GFSI

Global effort with
multiple stakeholders

International
Recognition

14 Audits performed on DCs and redistribution centers, regarding Storage and Distribution Best Practices (S&DBP)

34,899 Audits performed in-storage, regarding food safety

201 Participantes en cursos gratuitos a proveedores de alimentos impartidos por la Universidad Walmart

100% of Our Brands products are continuosly monitored in quality

Health & safety incidents

G4-PR2

  Mexico CAM
Fines or sanctions 4,640 931
Multas o sanciones 303 NA
Warnings 7 NA
Recalls 108 4
Profeco complaints 2,146 NA

We constantly evaluate our suppliers

Our Brands suppliers evaluated in Mexico

Shoes
 

24

48

10

Jewelry
and accessories

12

15

2

General
merchandise

163

265

18

Textiles

32

39

29

Food

215

286

Medications

31

13

Suppliers

Audits

Not approved

Medimart

31 Suppliers

90 Facilities

13 Completed audits

95 Product analysis of the quality parameters by laboratories authorized by Cofepris

Pharmacies

5,284 Store
internal audits

988 External
audits by Cofepris

In-store doctor’s office

437
Internal audits

6
External audits

Distribution Centers

11
Internal audits

0
External audits

Enhancing
healthier choices

We offer products with the health of our customers in mind, and therefore at Superama we increased the offering of healthy products, such as:

Gluten free

Sugar free

Organic

Kosher

Free of trans fat

Low sodium

Identifying raw materials in meat and cooking products, with a total of 160 test conducted

Verifying the integrity of Our Brands ingredients, such as honey, milk, olive oil, 100% natural juices, and coffee; with a total of 53 conducted

Validating certificates for products sold as organic, accrediting a total of 217 products

Responsible labeling
and marketing

G4-PR3, G4-PR4, G4-PR7

When reviewing the product labels for Our Brands, we ensure that the nutrition information complies with all Mexican National Standards (NOMs) applicable to each product.

Compliance consistently offers training to key areas and sends information to all our units on customer communication guidelines and on comparative advertising.

839 Labels were analyzed

301 Visits from health and consumer protection authorities

25%Reduction in labeling incidents

6,680 Associates trained in Mexico in
consumer-protection issues

91% Reduction in
marketing incidents