Over 20% of the computer equipment in our stores has been replaced, thus reducing failures in categories with updated devices, also improving the productivity of our associates. Likewise, we have increased the speed of our internal telecommunications network, making coordination in all levels of our operation easier.

As part of our operations in the Home Offices, we continue training our Merchandising teams through the help of new tools that allow them to have greater information on our customers, continuously monitoring their buying habits and preferences. Equally important, we continue investing in the deployment of new collaboration technologies, such as videoconferencing capabilities, virtual phones, and instant messaging, so as to simplify communication among our associates and make decision-making processes more agile.

In the matter of Logisitics, we increased our merchandise storage capacity through more modern applications that support operating processes, and by establishing temporary facilities that serve as support for our distribution network during peak demand.