Our capacity to deliver better service increases as our store operations become more efficient. Thus, we focus on leveraging our resources to increase both sales and customer satisfaction rates with every visit.

Knowing the hours of more traffic in our stores has allowed us to manage workloads with an optimum number of checkouts open, thereby better enabling our associates to focus on sales and service. We increased our productivity indicator -Units per Labor Hour- in Mexico and Central America by over 5% and 2%, respectively.

Additionally, on-shelf availability has improved, thus enhancing replenishment from the distribution centers. Shrink rates were also reduced in our comp Self-service stores in Mexico, equaling significant savings. At the same time, productivity initiatives set up in Central America led to reducing our in-store inventory levels.

As a consequence, these achievements had a positive impact on our sales performance, as well as on the shopping experience of our customers.